AnswerXchange Help

AnswerXchange uses CarrierFleetXchange's Expert Response System (ERS) to answer your fleet-related questions. When you type a question into the AnswerXchange text box and press the Ask button, ERS checks our database to see whether the FX community or staff have already found answers to your question or any similar questions. If so, AnswerXchange displays the questions for which it knows the answers.

Note As the community grows and more answers are found, CarrierFleetXchange's Expert Response System will grow smarter and deliver better results with every new question.

If your question is new and ERS does not know the answer, you have the option of sending your question into the FX community of fleet pros, experts, and suppliers. We'll forward the questions via email to the people in this community who are most likely to have an answer. Then check your email for incoming responses. You can also view all of the questions that other CarrierFleetXchange members have asked as well as the answers they've received.

To access AnswerXchange

From the navigation bar at the top of any page, click InfoXchange.

CarrierFleetXchange takes you to the InfoXchange front page.

Note You can also personalize the CarrierFleetXchange site to display AnswerXchange on your homepage.

To ask a question

Type the contents of your question in the text box, under the "AnswerXchange" heading.
Click Ask.
CarrierFleetXchange displays the AnswerXchange - Ask Question page. Under the "Results" heading, ERS lists the questions most like yours for which it has answers.
Click the displayed links to view the answers.

If ERS does not find any answers or you are not satisfied with the answers it knows, you can forward your question to selected members of the CarrierFleetXchange community who are most likely to have an answer to your question.

To send your question to the CarrierFleetXchange community

Click Send Question to Community.
CarrierFleetXchange displays the AnswerXchange - Ask the Community page with your question already in the Question text box.
Enter any additional details about your question in the Details text box.
Click Submit Question.
CarrierFleetXchange forwards the question to selected members of the FX community. You will start receiving answers to your question via email.

Ask a question now

Viewing Your Questions/Answers on the CarrierFleetXchange Website

All of your current questions appear on the CarrierFleetXchange website, on the AnswerXchange - Your Questions and Answers page. You can check your answers from there.

To check your answers on the website

From the navigation bar at the top of any page, click InfoXchange.
CarrierFleetXchange takes you to the InfoXchange front page.
On the navigation bar at the left of the page, click Your Questions.
CarrierFleetXchange takes you to a page listing all the questions that you've asked. Listed next to each of your questions is the number of answers you've received.
Click a question.
CarrierFleetXchange takes you to a page listing all the answers that you've received for that question.

View your questions and answers now

Viewing All Questions

You can view all of the questions that you and other CarrierFleetXchange members have asked and the answers they've received.

To view all CarrierFleetXchange questions

From the navigation bar at the top of any page, click InfoXchange.
CarrierFleetXchange takes you to the InfoXchange front page.
On the navigation bar at the left of the page, click Question Board.
CarrierFleetXchange takes you to the AnswerXchange Question Board, which lists all of the questions that you and other CarrierFleetXchange members have asked. Click a question to view answers.

View all CarrierFleetXchange questions now